Return policy

EZTRAINER Enterprises Inc. 30-day money back guarantees policy will allow customers to receive their money back if they are not fully satisfied with any EZTRAINER Enterprises Inc. products.  


EZTRAINER Enterprises Inc. 30-Day Money-Back Guarantee
We back all of our products with a money-back guarantee. If you are not completely satisfied with our product for any reason, EZTRAINER Enterprises Inc. will gladly refund your purchase price (excluding shipping and handling) within 30 days of purchase.   To qualify all products must be returned to the place of purchase and have a dated receipt. 

Return Policy
Please use US Postal Service (in the USA) and Canada Post (in Canada) to return merchandise. Please make sure to contact us prior to shipping back products in order to obtain a return authorization code. Products must be returned in the original box/labeling. 
For international returns (outside of USA and Canada) please contact our agents to know the exact procedure for your country. 

Contact us before return shipping for instructions.
Authorization Number required.
Product must be sent back in original box.

EZ-trainer products are under warranty for a full year starting on the date of purchase. Warranty is applicable for manufacturer defects as well as product failure under normal usage conditions. Purchase invoice is required for the warranty. Warranty does not cover defects generated from:

  1. Off-road cycling or installation on non-qualified electrical bicycles;

  2. Incidents and/or accidents altering the product.

The warranty will be void if the product is inappropriately

installed, please comply with the instructions of the installation guide.

Our warranty policy is limited to replacement of the product or the part as deemed necessary by EZTRAINER Enterprises Inc.

1 800 759 0057
418 839 3320
All rights reserved © EZ TRAINER Enterprises Inc. 2013 - 2017
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